Order conditions

Last updated September 2, 2021


Products are delivered by courier and usually within one week. Delivery times differ depending on product and supplier and the average delivery time (order to delivery) can be found on our supplier page.  


We accept complaints about products up to 30 days from delivery. After this period of time, refunds or replacements cannot be granted anymore, unless the product or supplier allows an exception from this rule (e.g. Raybiotech offers a 90 day trial period to all products with their risk-free guarantee).  

Shipping Costs

The delivery costs declared below are applicable on all standard shipments. In case of special shipments where costs deviate from the listed values, the exact amount is communicated before the execution of the order.

Shipping temperature Costs
Room Temperature CHF 39.-
Cooled CHF 39.-
Dry Ice CHF 52.-

No shipping costs apply for shipments with net amount higher than CHF 900.-
Heavy and dangerous shipments are excluded from this rule


Type Cost
Small Quantity (Net amount lower than CHF 300.-) CHF 30.-
Weight (Product weight > 5 kg) CHF 2.- / kg
Hazardous Depending on product, will be communicated or can be inquired



Abcam: Free shipping, no surcharges apply.  

Biolegend: Fixed shipping costs of CHF 26.-, no surcharges apply.  

MedChem: Fixed shipping costs of CHF 15.-, no surcharges apply.  

Stock items: Shipping costs CHF 15.- (handling only) on Prothermal (1-2 bottles) and RedSafe. Free shipping on InstantBlue.  

FOC and reduced samples: Shipping costs CHF 15.- (handling only) on reduced samples without special cooling requirements, no shipping costs on FOC samples.

Lucerna-Chem reserves the right to change the herewith declared shipping costs, and to charge shipping costs deviating from the listed values in case of special shipments. In such cases, the customer is informed about the costs before the shipment of the products.


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